Returns & Exchanges | 138 Foods, Inc.

At 138 Foods, Inc., we prioritize the freshness and safety of your products; if your order arrives damaged or incorrect, please notify us within 14 days for a full refund or replacement. Due to the perishable nature of our food items, we cannot accept returns for products that have been opened or are no longer in their original packaging.

Return Process

1.
Inspect Your Shipment
Upon delivery, carefully check your items for any signs of damage, leakage, or incorrect labeling to ensure they meet our quality standards.
2.
Contact Customer Support
Email our support team with your order number and clear photographs of the damaged or incorrect items to initiate a claim.
3.
Await Authorization
Our quality assurance team will review your request within 48 hours and provide a return authorization number or approval for a direct replacement.
4.
Receive Refund or Replacement
Once your claim is approved, we will process a refund to your original payment method or ship out a fresh replacement at no additional cost.